Mental Health First Aid for Financial Services Professionals
Who is it for?
This course is designed for financial services professionals in client facing roles. The focus of the course is how to help their clients, though course participants will learn mental health first aid skills that can be applied to help any adult who is developing a mental health problem or experiencing a mental health crisis.
What will I learn?
You will learn how to assist an adult who may be experiencing a mental health problem or mental health crisis until appropriate professional help is received or the crisis resolves, using a practical, evidence-based action plan. Course content is tailored to the workplace setting using case-studies, videos and resources tailored to their learning needs.
Participants receive a Mental Health First Aid manual and are eligible for accreditation as a Mental Health First Aider (valid for 3 years).
This course covers:
learn how to recognise signs and symptoms of mental health problems
understand risk factors and appropriate evidence-based treatments and supports
learn how to respond and offer appropriate support using the Mental Health First Aid Action Plan
Mental health problems covered in this course are:
Depression
Anxiety problems
Psychosis
Substance use problems
Mental health crisis situations covered in this course are:
Suicidal thoughts and behaviours
Non-suicidal self-injury (sometimes called self-harm)
Panic attacks
Traumatic events
Severe effects of drug or alcohol use
Severe psychotic states
Aggressive behaviours
What is the format?
Course participants first complete the interactive self-paced eLearning component that presents an overview of mental health problems and mental health crises (duration approximately 7 hours) followed by an Instructor-led component using video conferencing (2 sessions of 2.5 hours each) to revise and consolidate skills in a group environment, and to address mental health problems in the workplace in more depth.
The 2 day face-to-face Standard Mental Health First Aid course can also be tailored to delivery in workplace settings.